Episode 94: AI, Data and the Future of Banking
From risk to ROI: Making AI work in financial services
In this episode of the Power of Data Podcast, Michael Conway, UK Banking and FinTech Industry Leader at IBM, joins Nick White to explore how artificial intelligence and data are transforming the financial services landscape.
Michael shares his journey from data to AI leadership, and how IBM is helping banks and fintechs navigate the fast-moving world of intelligent automation. From reducing cost-toserve while improving customer experience, to building AI strategies that scale with governance and grit, Michael offers practical insights into what separates AI leaders from laggards.
He also discusses the importance of upskilling, the future of workforce transformation, and why high-quality, well-managed data is the foundation of any successful AI initiative. Whether it’s complaints handling, customer service, or regulatory compliance, Michael explains how AI is delivering real-world impact at scale - and why the best place to start is simply to start.
“The best place to start with AI is simply to start. If you wait for the train to slow down, you’ll already be too late.”
“We need to be transparent about where training data comes from - trusted data builds trusted AI.”
“The real power of AI comes when you combine it with the data only your business has.”
“AI is only as powerful as the data it learns from - trusted, well-managed data is everything.”
In this episode of the Power of Data Podcast, Michael Conway, UK Banking and FinTech Industry Leader at IBM, joins Nick White to explore how artificial intelligence and data are transforming the financial services landscape.
Michael shares his journey from data to AI leadership, and how IBM is helping banks and fintechs navigate the fast-moving world of intelligent automation. From reducing cost-to-serve while improving customer experience, to building AI strategies that scale with governance and grit, Michael offers practical insights into what separates AI leaders from laggards.
He also discusses the importance of upskilling, the future of workforce transformation, and why high-quality, well-managed data is the foundation of any successful AI initiative. Whether it’s complaints handling, customer service, or regulatory compliance, Michael explains how AI is delivering real-world impact at scale - and why the best place to start is simply to start.
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